Risant Health: Scaling Kaiser Permanente’s care model
Problem: Risant Health was created to help Kaiser Permanente expand its care model across newly acquired health systems. The challenge wasn’t just operational — it required designing the tools, systems, and workflows needed to support adoption at organizational scale.
I worked across multiple workstreams spanning patient experience, provider operations, internal platforms, and design systems — helping create the infrastructure behind Risant’s integration model.
Role: Product Design Lead
Team: Product Managers, Engineers, Researchers, Business Stakeholders, Client Teams
Outcome: Contributed to the foundational systems supporting care model standardization, operational alignment, and scalable patient and provider experiences across newly integrated health systems.
This work spanned patient-facing experiences, operational tooling, white-label design systems, internal platforms, and process frameworks — balancing consistency across organizations with the flexibility required for local operational needs.
Designing for standardization without rigidity
One of the core challenges behind Risant Health was balancing consistency with flexibility.
The platform needed to standardize care models, operational workflows, and patient experiences across organizations — while still accommodating local systems, provider structures, and operational differences between health networks.
This required designing modular systems that could scale organizationally without becoming overly prescriptive.
Rather than designing isolated products, the work focused on creating adaptable infrastructure: systems that could support multiple organizations, workflows, and operational models while maintaining a coherent experience across the broader ecosystem.
Developed clinician and patient personas used to inform care coordination workflows, operational tooling, and patient experience design
Designed white-label patient experience system enabling newly acquired health systems to launch consistent digital experiences while preserving local branding.
Explorations for the “Right Place, Right Time” care model — designing modular patient experiences spanning triage, virtual care, scheduling, and care navigation across mobile workflows.
Functional requirements and interaction frameworks supporting scalable appointment scheduling, care access, and patient self-service experiences
Vision storyboard exploring future-state value-based care experiences across virtual visits, care coordination, and patient engagement journeys.
Process maps that contributed to workflow systems coordinating operational processes across patient intake, provider management, and care delivery.
Storytelling microsite created to align stakeholders around the broader Value-Based care vision, product ecosystem, and long-term operational strategy.