Problem: Kaiser Permanente created Risant Health to bring its best technology, clinical knowledge, and operational processes to newly acquired health systems — but what worked at Kaiser couldn't just be copied over. Each system had its own technology, workflows, and culture. The challenge was figuring out what to transfer, how to adapt it, and how to get buy-in from organizations that didn't yet see themselves as part of a unified system.

Role: Product Designer — worked across design system creation, change management strategy, and operational documentation.

Team: Doctors, Hospital Administrators, Product Managers, Engineers, Architects, Management Consultants, Client Stakeholders

Outcome: Consumer and clinician personas, customer journeys, functional requirements, a white-label design system, change management website and narrative, and codified operational practices — the foundation for scaling Kaiser's model to new organizations.

The work spanned research, strategy, and design — from workshops with clinical and administrative staff to customer journeys and personas, through to a white-label design system, an interactive storytelling presentation for change management, and a public-facing microsite. Below is a selection of key outputs from across the engagement.